How to report missing parts
- Log in and open the order in your account.
- Once something in the order has shipped, choose Report missing parts.
- Tick the items that were missing and how many, then send the report.
You can have one open report per order at a time.
What happens next
We check with the factory and refund you for anything that did not arrive. Refunds go to your original payment method and usually appear within 5–10 business days.
You get emails when we receive your report and when it is resolved. If we cannot confirm the items were missing, no refund is issued and the email explains why. Photos help if you reply with more details.
You can follow the status of each report on the order page in your account.
Partial kits
Some kits may be offered as a partial kit when certain parts are unavailable. The missing parts are disclosed before you buy, and the cart flags a partial kit.
Ordered as a guest, or need help?
Email support@clonebrick.com with your order number. You can look up an order any time on Track an order.